
| Trademark | WA Convo |
| Trademark Type | Wordmark |
| Class | 42 |
| Application Number | 8088898 |
| Nature/Scope of business | Software as a service [SaaS] featuring software for receiving, aggregating, managing and responding to messages from multiple instant messaging, social media, SMS and email platforms in a unified inbox; Platform as a service [PaaS] featuring computer software platforms for integrating multiple messaging channels; Providing temporary use of online non-downloadable software for managing customer conversations, assigning and routing conversations to team members, and collaborating on customer communications; Providing temporary use of online non-downloadable software using artificial intelligence for identifying unreplied, pending and missed customer messages and generating follow-up alerts; Providing temporary use of online non-downloadable software using artificial intelligence for monitoring response times and tracking conversation status; Software as a service [SaaS] featuring artificial intelligence software for analysing customer conversations and generating insights, reports, dashboards and performance metrics; Application service provider [ASP] services featuring software for customer engagement and communication management; Design, development, installation and maintenance of computer software for messaging, customer communication and conversation analytics; Cloud computing services for storage and management of messaging data; Hosting of software applications for others; Technical consultancy in the field of integration of messaging platforms and software. Providing temporary use of online non-downloadable software using artificial intelligence for prioritising and categorising messages, sentiment analysis, summarising conversations and generating suggested replies. |
| Status | Ready for Examination |
| Applicant: | NIKUNJ JAYANTBHAI SHINGALA |
| Applicant Address | D-301, Orchid Paradise, Near Sobo Center, South Bopal,Sub District: Daskroi,380058 |
| Jurisdiction | AHMEDABAD |
| Agent | NIKHIL RAMNIKLAL SUCHAK[34004] |
| Agent Address | 202, 2ND FLOOR, ABHISHEK COMPLEX, SECTOR 11, GANDHINAGAR, GUJARAT, 382010 |
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